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- The player from the Netherlands had requested a withdrawal less than two weeks prior to submitting their complaint.
- We would like to ask the casino to reply to this complaint.
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User reviews
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As I mentioned earlier, the review times can vary depending on the department’s workload. However, please note that the timelines may vary depending on the nature of the request. As far as we can see, the account was closed immediately after the request was reviewed. Also, could you tell me when exactly did you make the deposits after your self-exclusion requests? Could you tell me when exactly your account was closed after your self-exclusion request on April 13th? Could you give us an update regarding your account?
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